Okay, let’s be real – we’ve all had that employee who just isn’t cutting it. You know, the one who’s missing deadlines, making mistakes, or just not pulling their weight. It’s incredibly frustrating, right? And it’s so easy to let those feelings get the better of you. But trust me, you really don’t want to do that. So before you even think about confronting them, take a deep breath and ask yourself: ‘How is this situation affecting me personally and professionally?’

Now, I’m not saying you should sweep the problem under the rug. Yes, their underperformance impacts you too. Maybe you’re losing sleep over it, picking up their slack, or worried it’ll make you look bad. It’s okay to admit that – we all have a stake in the game here.

I’ve definitely been there myself! I had a staff member not quite hitting the mark, and the frustration was building. And unfortunately, I let my own frustration get the best of me. Instead of taking a step back and understanding the situation from that person’s perspective, I jumped right into critique…Okay, it was really just criticism because I was so done at that moment. And not surprisingly, it totally damaged the trust we had built. Ugh!

That experience taught me a huge lesson. Now, before I address any performance issues, I take a moment to reflect on how the situation impacts me personally and professionally. It’s not about ignoring the problem; it’s about understanding my own role in the situation and how my emotions might be influencing my perception.

By acknowledging my own feelings, I can approach the conversation with more empathy and objectivity. It’s amazing how much of a difference that makes in finding a constructive solution and preserving the relationship.